Acceptance of Terms:
By purchasing products from RESM, the customer agrees to these Terms and Conditions.
Product Use:
Products are intended for professional installation. Installation shall comply with:
No Engineering Approval:
Unless specifically stated in writing: RESM does not provide project-specific engineering approval. The customer is responsible for determining whether the product is suitable for the intended application.
Installation Responsibility:
The installer is solely responsible for:
Inspection:
Products should be inspected before installation. Do not install damaged products.
Limitation of Liability:
RESM's liability shall not exceed: the purchase price of the product.
Exclude:
to the extent permitted by applicable law.
Safety Disclaimer:
RESM products are intended to assist professional installers. Proper fall protection and safe work practices remain the responsibility of the employer and installer.
Intellectual Property
Returns:
Unused products may be returned within 30 days of delivery.
Products must:
Non-returnable Items:
Return Authorization:
All returns require a Return Merchandise Authorization (RMA).Returns sent without an RMA may be refused.
Restocking Fee:
15%unless due to:
Shipping:
Customer pays return freight unless:
RESM shipped the wrong item.
Refunds:
Refunds issued after inspection.
Normally within: 7–10 business days.
Damaged Shipments:
Report shipping damage within: 48 hours.
Must Include:
Warranty Claims:
Warranty claims are separate from returns.
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